Support Centre

Help solving problems using the web site

If you continually get errors or have problems selecting items when using this web site please review the section below for help

Symptoms	Applies to...	Solution
List of Stations does not update when changing the Country.	Internet Explorer Ensemble Forecast Viewer Single Site Daily Forecast Table Weather Derivative Pricer Weather Index Cone Index Value Calculator Rolling 90 Historical Data Viewer Historical Data Correlation	Add www.speedwellweather.com as a trusted site. Click 'Tools' then 'Internet Options' then select the 'Security Tab'. Ensure the security level for trusted sites is set to medium or lower. This may require the assistance of your administrator.
'Export to Excel' failed with error 'This web query returned no data.'	Internet Explorer Any Grid	Log in with the 'Remember Me' option checked.
Pop up blocker continually gives message	Internet Explorer and Firefox	Internet Explorer Add www.speedwellweather.com as a trusted site. Click 'Tools' then 'Internet Options' then select the 'Security Tab'. Ensure the security level for trusted sites is set to medium or lower. This may require the assistance of your administrator. Firefox Add www.SpeedwellWeather.com as an exception to 'Block popup windows'. Click 'Tools' then 'Options' then select the 'Content' tab.

Please contact us if you have any problems.